If it was a GSM phone, the phones that accepts the service chip (SIM card), she probably needs to go to a wireless store in RD and have the phone unlocked.
Unlocking the phone is basically removing the AT&T Wireless, Cingular, or Verizon security code which restricts you from using your phone on other services. When you buy a phone in RD, chances are this is what was done. Once unlocked, the phone can be used anywhere that the phone's bands are accepted. RD's on the 1900mhz band. USA is 1800.
Orange does this for about $15USD in Sosua, at most. Depending on the phone model, it can be done on premises, if they have the right codes on hand. Or it may take a day or two, since it must be sent to Santiago. I'm assuming it's easier in SD.
Depending on where she is, she may be able to have it back the same day. In Santiago, in the office/shopping park across from the Caribe Tours bus station (not sure of the name, but it's the 2nd Santiago stop if you're coming from SD), there's an Orange office there that would do it in one day. I was quoted RD$350 just to unlock it. Drop it off in the morning, get it back within 4-6 hours.
Hope this helps.
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