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Originally Posted by L-dzzy
Your 100% right. They allowed me to return a car w/ no additional fees - 8 hours later than the time i rented it. Also, they gave me a free upgrade when they didn't have the car that I reserved available - (that's the one negative). Has anyone tried Alamo or National? I'm thinking of giving one of them a try - just to see if they're good or better.
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I normally rent from National, and except for the amount of time they take to process the paperwork, the experience has been positive. They have always been friendly and the cars have been in good shape (relative to the local standards). Only once in over 30 rentals did I have a problem with the car, and they were able to get someone out to where I was and look at the car in a surprisingly short period of time. If you are going to rent from National, it may pay to join their Emerald Club which gets you a 20% discount for rentals in the DR.
I have also rented from Avis and Hertz. One time Hertz didn't have any cars available, even though I had a reservation. They didn't seem to care and made no effort to try to get me a car. Beacuse of this I advise people not to rent from Hertz.