[Lambada]

1) Listen to what the other person has to say
2) Do not misinterpret excitability for aggression - if your Spanish is at beginner level, this is very easy to do
3) After the confronter has spoken, explain your case politely, non-aggressively and as pleasantly as possible
4) Be aware of body language: arms folded in front of your body, head on one side says 'make my day, idiot'. Make sure body language is non-provocative
5) If all confronters' buddies join in shouting, seek to control 'interview' by lowering the volume of your voice. Eventually curiosity will take over & their volume will lower, too, because they can't hear you.
6) Concede a few points along the way, even if you have to engineer it. This way you are taking heat out of situation. Remember Dominicans hate to loose face.
7) After everyone has had their say, make eye contact with the one in the group who looks the most mischievous and try to inject humour into the situation. The humour should be pointed at you, not at confronter. Facilitating people to laugh at you takes the heat out of situation
8) Always make 'friends' before encounter finishes. End on a handshake
9) Remember you cannot quietly take control of the situation unless you are quietly in control of yourself
10) If it transpires that you are the one in the wrong, admit it and apologise
11) If confronter is drunk as a lord or coked out of his brains, ignore 1-10 and leave the situation. You cannot reason with someone who is not in full possession of their faculties.

P.S. Mirador, this works for women, too. I am one and I've done it.