[Rocky]

Originally Posted by BF1

I fail to see the logic, not that I care one way or another, but if two US companies merged and owned Codetel, how does that make it a Canadian company?

That is a question for lawyers, fact is that Codetel has always been Canadian since it was created by Anglo Canadian Telephone Company back in 1930 ( http://www.codetel.com.do/pdf/historia.pdf ) and probably still is, for taxes purpose.
Aniway Rocky, I don't care much about their nationality, my point was that a few years ago we were, in tlc, at the same level with the best in the world and now, sadly, we are way behind.

Perhaps it's time to pull out my "Dear Codetel" for you.
Feel free to modify it to your needs and circumstances, then mail away....

Dear cretins,
I have been a Codetel customer since 9th July 2001, when I signed up
for your 2-in-one deal for internet hi-speed modem and telephone.
During this three-month period I have encountered inadequacy of
service which I had not previously considered possible, as well as
ignorance and stupidity of monolithic proportions.
Please allow me to provide specific details, so that you can either
pursue your professional prerogative, and seek to rectify these
difficulties - or more likely (I suspect) so that you can have some
entertaining reading material as you while away the working day
smoking Marlboros and drinking cuba libres.
My initial installation was cancelled without warning, resulting in my
spending an entire Saturday sitting on my fat ass waiting for your
technician to arrive. When he did not arrive, I spent a further 57
minutes listening to your infuriating hold music, and the even more
annoying Dominican robot woman telling me to look at your helpful
website.... HOW? I alleviated the boredom by playing with my testicles
for a few minutes - an activity at which you are no-doubt both
familiar and highly adept.
The rescheduled installation then took place some two weeks later,
although the technician did forget to bring a number of vital tools -
such as a drill-bit, and his cerebrum. Two weeks later, my hi-speed
modem had still not arrived. After 15 telephone calls over 4 weeks my
modem arrived... six weeks after I had requested it, and begun to pay
for it.
I am still waiting for my internet speed to come even close to what
I'm paying for. I have made 9 calls on my mobile to your no-help line,
and have been unhelpfully transferred to a variety of disinterested
individuals, who are it seems also highly skilled ball jugglers. I
have been informed that a technician is available (and someone will
call me back); that I will be transferred to someone who knows whether
or not a technician is available (and then been cut off); that I will
be transferred to someone (and then been redirected to an answer
machine informing me that your office is closed); that I will be
transferred to someone and then been redirected to that irritating
robot woman...and several other variations on this theme.
Doubtless you are no-longer reading this letter, as you have at least
a thousand other dissatisfied customers to ignore, and also another
one of those crucially important testicle- moments to attend to.
Frankly I don't care, it's far more satisfying as a customer to voice
my frustrations in print than to shout them at your unending hold
music. Forgive me, therefore, if I continue.
I thought Tricom were shyte, that they had attained the holy pizz-pot
of god-awful customer relations, that no one, anywhere, ever, could be
more disinterested, less helpful or more obstructive to delivering
service to their customers. That's why I chose Codetel, and because,
well, there isn't anyone else is there? How surprised I therefore was,
when I discovered to my considerable dissatisfaction and
disappointment what a useless shower of bastards you truly are. You
are sputum-filled pieces of distended rectum - incompetents of the
highest order.
Tricom - wankers though they are - shine like brilliant beacons of
success, in the filthy puss-filled mire of your seemingly limitless
inadequacy. Suffice to say that I have now given up on my futile and
foolhardy quest to receive any kind of service from you. I suggest
that you cease any potential future attempts to extort payment from me
for the services which you have so pointedly and catastrophically
failed to deliver - any such activity will be greeted initially with
hilarity and disbelief - quickly be replaced by derision, and even
perhaps bemused rage.
I enclose two small deposits, selected with great care from my cats
litter tray, as an expression of my utter and complete contempt for
both you and your pointless company. I sincerely hope that they have
not become desiccated during transit - they were satisfyingly moist at
the time of posting, and I would feel considerable disappointment if
you did not experience both their rich aroma and delicate texture.
Consider them the very embodiment of my feelings towards Codetel, and
its worthless employees.
Have a nice day - may it be the last in your miserable short life, you
irritatingly incompetent and infuriatingly unhelpful bunch of twats.

Sincerely, ____________