I sent a e mail to aa and this is what they had to say. Dear Mr.

We've received your e-mail message and can appreciate
the reasons

for your concern. I have shared your comments with our
Manager in

Santo Domingo for review. Thank you for writing and
giving us an

opportunity to look into this matter.

We hope to have the privilege of welcoming you aboard
soon.

Just to let you know, if you simply 'reply' to this
message, it may

delay our response to you. Please use our e-mail link
on aa.com.

Regards,

Susan Henry

Customer Relations

American Airlines