As far as I understand this - my friend has sent me various e-mails and it is all a bit confusing - the guest has a receipt for the cash payment that he made, and the scanned receipt for the VISA payment as well as the signed voucher sent by the manager are forgeries.
Looking at her e-mails again, they may have forged the guest's signature on a Recibo de Cobro stating that payment was made by VISA, as well as on a VISA voucher containing my friend's details, when he signed a cash receipt. He has a copy of the receipt he was actually given, that states that the bill was paid in cash, which he is scanning and sending to the manager, so yes, hopefully questions will be asked.
My friend also says that as long as no charge is made to her card it will be OK. She was asking me to go and speak to them in person just so they see that she has 'local associates' who might be able to take this further in the DR. She and her colleague are easier targets because they are out of the country.
Something similar happened to me on my very first visit to the DR, where all sorts of fictitious room service charges were put onto my account (a steak dinner, a 25-page fax in French and other absurdities) and since then I have never let a hotel swipe my visa card as guarantee. I just say I don't have one.
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