The plot thickens. This is the reason the manager/accountant entered into correspondence with my friend in the first place:
E-mail from the manager/accountant:
Quote:
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deseo infórmale que tenemos incombeniento con esta tarjeta ya que es la misma que uso otro huésped nuestro quien estuvo una semana antes que el Sr. XXXX y nos esta reclamando el cargo que se le hizo a su tarjeta por el mismo monto que pago el Sr. XXXX, favor de aclarar esto con el Sr. De lo contrario, tendremos que hacer el cargo a la tarjeta de crédito que muestra la solicitud de reserva como garantía.
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"I need to let you know that we have a problem with this card which is the same one used by another guest who stayed at the hotel a week before Mr XXXX, please clarify this with the gentleman, otherwise we will have to charge the credit card that was used as a guarantee during reservation".
So it wasn't her credit card details on the voucher with her colleague's forged signature, but another guest's. It's now clear, and should be obvious to the manager, that the receptionist is using other guests' vouchers! How extremely stupid. I suppose some people might miss a small extra charge to their credit card, but sooner rather than later someone would notice and complain, as happened here. It is crazy that they are even approaching her about this in the first place - how would 'Sr. XXXX' have the other guest's CC details?
Luckily 'Sr XXXX' has a copy of his cash receipt, which he is sending to the manager.
The lessons are: 1. ALWAYS KEEP RECEIPTS. 2. Cash payments are as risky as giving hotels your credit card details. 3. The hotel manager is no Sherlock Holmes.