Did you find out what the customs fees were going to be? They will not be able to pick up the package without paying duty and customs fees, I'm afraid. Depending on the contents and how well inventoried they are and whatever the rate is that day, they need to know that there is likely to be a charge for them.
I can make the call for you. I'm in Puerto Plata but if you give me the number and whom to speak to, I can let them know the package is there. Hopefully, they are accustomed to receiving packages and know the drill because it is not that straight forward.
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