Open 24/7... they must be joking...
After all the hassles today about bills... I lost service completely around 6 pm...
I called them, as they claim to be open 24/7... so they are not... a friendly person answers you, hears your complaint... connects you to the technical department which tells you, very friendly, there are no techical guys there, but could you please call back the next day... This was technical support...
So I called again, but this time to customer service... yes sir, we understand your problem, but we cannot do anything right now...
I'm not asking you to do anything right now... I just get a message, when trying to connect, that connection to the external server is impossible... does that mean you are having technical problems (which I could understand, as they might happen everywhere)? I could not tell you sir, as there is nobody technical around...
My next question maybe was not so diplomatic... so why are you open 24/7 if you cannot do anything anyway, or see anything anyway... close at 6 pm, and tell customers not to waste their time waiting for an available guy from Codetel, telling you he cannot do anything anyway...
Sorry, a frustrated Belgian
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