My understanding is that it is not legal.
I have built successful sales teams made up entirely of Dominicans several times, here is some free consulting for all you wannabe's.
There are exceptions to all of the following, but if you want to experiment wait till you have a solid foundation first.
1) If you are in the DR, hire Dominicans. In other words, don't hire lost tourists, expats or Haitians. People who can’t make it in their own country are losers. Losers are bad salespeople. (That’s why we call them losers)
2) Don't fear the deportees. (Don’t take any crap from them either, of course) They look and talk rough, but they will give you far less trouble than the DR born and bred mama's boys with the shiny shoes and button down shirts. (you know, the ones who need a job because mommy doesn't give them enough money to put gas in daddy's car and cruise around all night) I have been frequently ripped off by the latter, rarely by the former, who have been around the block and usually have enough sense not to bite the hand that feeds. (and unlike the latter usually lack the connections to get away with murder)
3) Hire young people with a lot of energy and very little (preferably no) experience. If you want a drink of water, it is much easier to start with an empty glass than one that is full of crap. Be especially wary of people with previous experience in other call centers. They left for a reason, and rarely a good one. Good people are VERY hard to find, it is slightly easier to ROLL YOUR OWN.
4) Don’t give anybody more than a week on the sales floor to show you what they got. You will never regret firing someone too soon. The world is full of people who want a job, but very few of them want to work. It takes a certain kind of person to sell, as soon as you know you are not dealing with that kind, give up hope immediately and find somebody else. You can't teach a minnow to be a shark.
5) Get rid of non-productive people as soon as you can. They weigh the rest of the team down. You put a good sales person and a bad one together and the bad one will have a much greater effect on the good one than vice-versa. In my experience if a team of agents can make X sales a day, getting rid of the least productive 50% agents will have very little effect on production. (And a huge effect on payroll)
6) Salespeople burn out. In my business they give their best work between the 3rd and 9th month of their employment. By the time they have been around a year, if they are not ready to move up into management, they won’t be good for much else either. Sales can be a lot like boxing, (I mean in terms of dealing with rejection) no matter how good you are you can only get hit in the head so many times before it starts to affect you. So make sure there is a place for the ones you want to keep in management and constantly train replacements.
I could go on, but I can’t really afford to keep giving this stuff away.
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