Problems with the Orange Network?

rio2003 · #1 04-02-2008, 06:29 AM

Hi everyone,
Does anyone know if there is a general problem with the Orange network in the Puerto Plata area? For the last few days it has been impossible to contact my friends in POP from the UK without making numerous attempts. A lot of the time it sounds like the phone is ringing and then the message is played saying that the call is not possible. Apparently, the phones do not ring and this must be the exchange that is blocking the call getting through. Is anyone else having long distance problems - only with Orange - there have been issues previously and I am wondering if a change to Verizon would be better?

Rocky · #2 04-02-2008, 06:34 AM

Codetel/Claro (formerly Verizon) has it's share of problems too.
Switching providers may resolve the problem today, but next week it could be the reverse.

adrianb · #3 04-02-2008, 06:50 AM

I haven't used Claro in many years, but when I did it was much better than Orange. What you describe above is typical for Orange.

rio2003 · #4 04-02-2008, 08:48 AM

Thanks Guys,
Orange has been fine for the last few months, except for the odd day or two, but now it is an absolute pain in the backside. I use Orange because of a "call abroad" SIM that only costs 7p a minute but I think it is time for my friends to change to Verizon if,as you say, it is typical.

milo · #5 04-02-2008, 04:49 PM

Just my 2 cents worth, last Friday shortly after midnight I received 2 text messages sent from an Orange phone, one send on Wednesday and the other Thrusday morning. This morning, I received 2 text messages, one sent from Claro (Verizon, whatever it is now) early last night and the other send about 8:30 last night. They both have the time sent, makes it more difficult to explain that I did not receive the messages.

sascha · #6 04-02-2008, 05:01 PM

Quote:

Originally Posted by Rocky

Codetel/Claro (formerly Verizon) has it's share of problems too.
Switching providers may resolve the problem today, but next week it could be the reverse.

absolutely right rocky!

to the OP...do you and your friends in Puerto Plata text msg? im just curious bc when i was in SD in february i was using the claro network and i could send text msgs internationally but couldnt receive them. i was told that orange would have been a better choice if i was looking to receive texts from friends and family back home (live and learn!). just thought you should consider that if you're a frequent text messager like me.

also, i had more than my share of problems with claro. friends and family would call me from canada and the US and from time to time they would get a recording saying that my phone was out of service even when it was on and working the whole time

UP_time · #7 04-02-2008, 08:05 PM

Orange service here in Cotui is very reliable, along with the Orange Web service Orangemi for cellphones.

Funny..when there is a serious network outage you get all anouncements in english with a British womans voice saying to please try your call later !

SosuaJoe · #8 04-02-2008, 11:15 PM

Aside from consistently dropped calls, poor coverage, poor connections and consistently getting my voice mail 6-36 hours after the call, Orange has been wonderful.

rubio_higuey · #9 04-03-2008, 02:15 AM

When you cannot call Orange phone from Orange phone within the DR, THEN it is a DR problem.

If you cannot call Orange phone from outside of the DR, most likely it is NOT an Orange problem, and most likely it is a long distance carrier issue (transit issue).

Believe me, I know what I am talking about. I was EVP at a telco/calling card company in the uSA for 6 years.

1) Have you tried other Orange numbers in general? Do you get the same problem?
2) Have you tried other Orange number(s) in the area you think is affected? What are the results?
3) Have you tried other Orange numbers on the same NXX? (e.g. 809-555-1212, NXX would be 555, so other numbers would be 555-3333, 555-1221, etc.)

SASDomRep · #10 04-03-2008, 02:31 AM

There have been a lot of problems with orange the past few weeks on and off, I tried calling some folks today and they never received a call yet it was ringing out, that is in- country. Orange confirm they have more than one problem and it is not helping that the system is overloaded at present due to the busy tourist season. Verizon has not failed once on my other phones in the past few years