Claro cell phones out? - Page 2

planner · #11 05-19-2008, 12:19 PM

We were on and off part of yesterday - then down completely from about 7:30 pm to about 10 am!!!! Damn this is soooooooooooo annoying.

I have friends who are having massive internet issues too. They have been down more then up for the last 2 weeks.

So everyone knows - you must contact Codetel in order to request a revision of your bill if your service is down. It is not automatic. You have to fight for it.

DavidZ · #12 05-21-2008, 09:34 PM

This is getting ridiculous.. Claro GSM has been down for some time every day this week... been down for several hours today...still down.

POP Bad Boy · #13 05-21-2008, 10:05 PM

..........ours was down yesterday for about 3 hours early evening.......and today from about 3:30 to 5:30...............

I called both days and they said........"don't worry, it's not your phone!......it's our system."..........

...........WOW, I feel SOOOOO much better!

planner · #14 05-23-2008, 11:27 AM

I actually went to their office to complain - not that it does any good... they tell me that the system is overloaded!!! Right at 4 am the system is overloaded - I dont' think so.

Matilda · #15 05-23-2008, 01:46 PM

Quote:

Originally Posted by planner

I actually went to their office to complain - not that it does any good... they tell me that the system is overloaded!!! Right at 4 am the system is overloaded - I dont' think so.

Yes it is!!! All calls are free from 6pm to 6am and roughly that and certain days calls are free all day. How do I know this? Because some phones have had a message in them. Mine hasn't but many Dominican friends of mine have!! All calls are free so everyone is using it so the system is overloaded. Why some people get a message and some not I don't know. I have the most expensive contract and I don't get a message!!!!

So that's the reason - to combat Orange they say

matilda

planner · #16 05-23-2008, 02:04 PM

Are you kidding me!!!! I am on a plan and my calls cost me from 6pm to 6 am. This would certainly explain a lot!!!!

Time to look at my cell phone options I think!!!

I did not get a message either! Good to know and I will be making another stop at Codetel now...... ahhhhhhhhhhhhhhh.

By the way - I was told all calls were free yesterday - too bad you could not actually get a line to make a damn call!

Matilda · #17 05-23-2008, 02:37 PM

Exactly I have no idea if my calls are free at night as no line!!! They never used to be. Not sure how long the promotion will last. Maybe they are only telling Dominicans and not us foreigners. Maybe it excludes the best customers!!!!!

Let me know if you can get the facts!!!!

matilda

riravaga · #18 05-23-2008, 02:38 PM

Claro is having problems in GSM network from early May, My brother has Claro GSM and so many times I couldnt call him got busy line and when he tryed to call got Busy Network. Im Using Viva GSM.

For the Free calls they said is a promotion for mothers day, and maybe that is the way to make people forgot to the problems they are have been having in their network. Indotel said that they must solve the problem soon.