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  #11  
Old 08-17-2008, 12:54 AM
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Join Date: Oct 2007
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Theforceinme Level 2 (70)
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This seems a little too much. You're spending more time on this than it is worth.

I would have just ignored Claro/Codetel and gone with an alternate company. If I ever get an issue like this, I'll go scream at them for a bit, then cancel and sign up with another company.

It's how consumers are heard.
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  #12  
Old 08-17-2008, 01:38 AM
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Lambada Level 3 Lambada Level 3 Lambada Level 3 (223)
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Quote:
Originally Posted by Theforceinme View Post
This seems a little too much. You're spending more time on this than it is worth.
I respectfully disagree, Theforceinme. I had an issue with NatWest bank in UK which no amount of contact with them could get resolved. I found out that the parent company was Royal Bank of Scotland but the website had no direct email for the CEO (a fairly well known person). However, the CEO was also Chairman of The Prince's Trust so..............I wrote to them apologising that this was bank stuff not charity connected, received a response from the CEO's PA at the bank, got the issue resolved & ever since then we've been on the best of terms & they couldn't be more helpful .

So I say to franco, more power to your elbow. She has chosen a creative way to address a problem, she is thinking outside the box, she will likely get someone's attention. She could also contact the DR newspapers - may well get backing because the problem is not hers alone. She is demonstrating how to protest in an articulate, civilised way. We need more of that. If more people did this sort of thing over a variety of issues instead of saying 'nothing I can do about it' then results might come. Certainly the issue is 'out there' for all to read. Well done franco!
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  #13  
Old 08-17-2008, 03:02 AM
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Theforceinme Level 2 (70)
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Originally Posted by Lambada View Post
I respectfully disagree, Theforceinme... etc
Point taken.

franco, after you get the issue resolved, you should switch companies
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  #14  
Old 08-17-2008, 03:16 AM
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Quote:
Originally Posted by Theforceinme View Post
Point taken.

franco, after you get the issue resolved, you should switch companies
Yes!! Absolutely agree!
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