Internet service

Rbh44 · #1 10-28-2009, 10:31 PM

Assuming you have back-up electricity and UPS; is it possible to maintain uninterupted internet connection? How reliable are the providers?

belgiank · #2 10-29-2009, 01:04 AM

whahahahaha.... sorry... I just think that is a joke after my experiences today...

I'm not laughing at you... I commiserate... I have UPS, have a very good inverter... but I have to rely on banda ancha from Claro, and their service is...

right, I cannot use these words here...

5 hours without service...calling all their departments, to hear the same thing everytime... yes, we have 24 hour service, 7 days a week, but after 5 we cannot do anything at all, except to tell you that you will have to call back the next day...

And I just asked them... I get the message 'the external computer is down'... does this mean you guys are having a technical problem... simple question, and if they said yes... I could understand... happens everywhere... but they could not even answer that... so why be open?

whirleybird · #3 10-29-2009, 01:16 AM

Quote:

Originally Posted by belgiank

whahahahaha.... sorry... I just think that is a joke after my experiences today...

I'm not laughing at you... I commiserate... I have UPS, have a very good inverter... but I have to rely on banda ancha from Claro, and their service is...

right, I cannot use these words here...

5 hours without service...calling all their departments, to hear the same thing everytime... yes, we have 24 hour service, 7 days a week, but after 5 we cannot do anything at all, except to tell you that you will have to call back the next day...

And I just asked them... I get the message 'the external computer is down'... does this mean you guys are having a technical problem... simple question, and if they said yes... I could understand... happens everywhere... but they could not even answer that... so why be open?

We have satellite internet here (I know nothing of banda ancha) and it is reasonably reliable considering our lack of power but we pay dearly for it.

goodvin · #4 10-29-2009, 01:22 AM

Quote:

Originally Posted by belgiank

5 hours without service...calling all their departments, to hear the same thing everytime... yes, we have 24 hour service, 7 days a week, but after 5 we cannot do anything at all, except to tell you that you will have to call back the next day...

More important that you will pay for it, their contract doesn't provide for recount yours payments.
And it is very profitable business for them - clients pay always the same money, Codetel pay for the real internet traffic, so as less clients use it as much they can put to the pocket.
Do you think Codetel will solve this and other "problems" - no way.

belgiank · #5 10-29-2009, 01:27 AM

Quote:

Originally Posted by whirleybird

We have satellite internet here (I know nothing of banda ancha) and it is reasonably reliable considering our lack of power but we pay dearly for it.

please tell me... what's the cost for the installation and the monthly fee...

with all our dogs, we are never going to live in an area where dsl is available...

whirleybird · #6 10-29-2009, 01:31 AM

Quote:

Originally Posted by belgiank

please tell me... what's the cost for the installation and the monthly fee...

with all our dogs, we are never going to live in an area where dsl is available...

Our situation exactly, can we discuss it next week as there are options which I believe are available that we cannot, currently, take full advantage of merely because we do not have US accounts.

belgiank · #7 10-29-2009, 01:43 AM

looking forward to it, as I do have access to these US-accounts...

Rbh44 · #8 10-29-2009, 11:39 AM

How about the original question? Can someone tell me all the options for internet service and how reliable they are.

goodvin · #9 10-29-2009, 12:23 PM

The most reliable is ADSL from Codetel (I think), mostly because it works through the telephone wires and already well developed in main cities.
But, you have to remember that if you sign up the contract you can't stop it before its end without the penalty, even if service was awful or speed was much lower - they all (CP) do not care about it. They do not recount payments. They are not obligated by the contract to provide service always and provide appropriate speed. Everything can be different EXCEPT the payment.

All my amigas & amigos in Santo Domingo are happy with DSL Codetel, but speed at the day time always nearly 50% lower then it says in contract. At night - OK.

Correct me, if I was wrong! Please.

TOOBER_SDQ · #10 10-29-2009, 12:41 PM

Quote:

Originally Posted by goodvin

The most reliable is ADSL from Codetel (I think), mostly because it works through the telephone wires and already well developed in main cities.
But, you have to remember that if you sign up the contract you can't stop it before its end without the penalty, even if service was awful or speed was much lower - they all (CP) do not care about it. They do not recount payments. They are not obligated by the contract to provide service always and provide appropriate speed. Everything can be different EXCEPT the payment.

All my amigas & amigos in Santo Domingo are happy with DSL Codetel, but speed at the day time always nearly 50% lower then it says in contract. At night - OK.

Correct me, if I was wrong! Please.

My contract, I think is for 128 kb/s. Everytime I test the speed it is higher than 400 kb/s. So in my case, I can't complain, and the speed suits my need.