I have had great times at Victorian house. The food is FANTASTIC..even the buffet! The staff at guest services for victorina house (annie, karolina, isabelle etc) are wonderful, as are the reception staff at Sosua Bay reception (after victorina house closes for the day).
PM me if you have specific questions!
The only complaints I have really heard are there are alot of stairs (which in my mind help keep those extra pounds off!) and that the standard rooms at victorian house are a bit small...they are cozy..ha ha..private balconoies with an ocean view of every room!
If your friends with management (Francisco or Rafael?) ask them for an upgrade to a junior suite...it's a little bit roomier!
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