Most stores, small and large, do all services - activations, handsets, replacement SIMs (by availability), etc. There is only 1 "company" store and 2 service centers. One company store, the HQ, is off Churchill, on the same street as Banreservas. Two other service centres are in Santiago and Higuey. These service centers deal with everything that involves the "company" - complaints, credits, payment arrangements, plan upgrades, etc.
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