Sunquest Compensation/ Cabarete Bay Hotel

palmtree · #1 01-22-2004, 12:50 PM

Hi Everyone,

I was offered compensation by Sunquest this morning. 3 options 1/cancel with full refund 2/ upgrade to another resort with an additional cost 3/ receive a free week stay at the resort with all expenses paid except airfare.

The sunquest rep said that everything is up and running except the larger pool. This is blocked off. You have to walk by this pool to get to the restaurant. Since we spend most of our time at the beach we're opting for the free week at the resort

Has anyone else heard from sunquest?

Hlywud · #2 01-22-2004, 01:57 PM

Airfare will cost you almost as much as a package holiday

ricktoronto · #3 01-22-2004, 02:25 PM

Quote:

Originally posted by Hlywud
Airfare will cost you almost as much as a package holiday

There a LOT of stuff out of Toronto where a package is in the $1200-$1400 CDN range and you see the flights air-only to say POP or LRM for $200-$300.

It's a shame the OP didn't say how much extra (for a differenet location that was complete and up to snuff) - $100? $500? If I was anticipating my vacation for $100 extra I don't think I'd tank the whole thing and get a refund.

If it isn't so awful, in terms of non-completion, and one missing pool in a resort on a beach ( which implies a lot of available swimmable water IMHO) I'd do #3- go anyway, pay only the flight and live with the shortfalls and make a few bucks back in the process.

Failed promises/under construction resorts - reason # 4,589 to not stay in AI's when travelling.

palmtree · #4 01-22-2004, 03:18 PM

I agree .....you can get some decent fares for flights to the Dominican. We got this as a sell off @$611 Canadian.

One closed pool isn't going to make much difference to our holiday. If it turns out that there is still major construction with mess everywhere then we'll take lots of pictures to present to Sunquest upon our return.

I am looking forward to escaping the cold Ontario winter for a week.

Hillbilly · #5 01-22-2004, 04:00 PM

Use Dominican Republic or DR rather than "the Dominican".

Thank you.

Seemes to me Sun Quest is getting a lot of complaints these days.

HB

Ken · #6 01-22-2004, 04:12 PM

palmtree, if you read the previous posts, you know there were some very positive things said about the hotel, the beach, and Cabarete. If you have a type A personality you might have problems with the fact everything is not pristine, otherwise you should have a very enjoyable vacation.

As far as taking pictures to present to Sunquest, I don't understand why you would do that. They offered you a full refund or other options. Seems to me that since you didn't accept you are now on your own.

Relax, enjoy the trip and the vacation. It will sure beat the weather you leave behind.

Hlywud · #7 01-22-2004, 04:24 PM

Sunquest has a rep on site they know what is there and need no pictures,

take one of the options and be done with it, Option 3 then get rick to find you that cheap flight.

palmtree · #8 01-22-2004, 04:30 PM

Quote:

Originally posted by Hillbilly
Use Dominican Republic or DR rather than "the Dominican".

Thank you.

Seemes to me Sun Quest is getting a lot of complaints these days.

HB

Hi , hope I didn't offend you. We shorten the United States to "The States) as well. I will remember this tip in the future.

palmtree · #9 01-22-2004, 04:40 PM

Quote:

Originally posted by Ken
palmtree, if you read the previous posts, you know there were some very positive things said about the hotel, the beach, and Cabarete. If you have a type A personality you might have problems with the fact everything is not pristine, otherwise you should have a very enjoyable vacation.

As far as taking pictures to present to Sunquest, I don't understand why you would do that. They offered you a full refund or other options. Seems to me that since you didn't accept you are now on your own.

Relax, enjoy the trip and the vacation. It will sure beat the weather you leave behind.

Hi,

We've accepted our offer from Sunquest based on the fact that they said the only problem with the resort is the pool. I work in the travel industry and this is standard procedure. As long as I don't have to cook and there is a beach I'll be happy. Looking forward to a week in the sun

bbforbis · #10 01-24-2004, 11:55 AM

We just returned a couple of days ago, and booked our trip throught Sunquest.....word of advice. Do not count on ANYTHING that Sunquest promises. It happened to us, many, many things that they promised did not happen, after arguing with them and the Sunquest rep refusing to deal with us in person.....they finally wore us down enough that we gave up & decided to not let them ruin our trip.

They were of absolutly no help in assisting us with relocating us to another room, or the other six that we traveled with. Leaking roofs, moldy bathrooms, showers that did not work, twin beds not queens as promised, I could go on and on.

I would just be very careful about anything that they promise.