paradisus dec 29 - jan 5

[kristine2378]

Dear Marcos
i just returned from my 7 days at paradisus. my boyfriend and I were very excited to be staying at our first 5 star hotel in punta cana. this was our second time in punta cana. we very unhappy with the service at the paradisus. we had a total of 5 incidents that disappointed was at your hotel. the 5 incidents are as follow: the first night we had a link from window because of rain. the water was all in front of our bed. we called front desk like two or three times and it took them about an hour and half to respond. the only way the mess got cleaned up was by the maid who was passing by. so technically the front desk never sent anyone to the room. the second incident was the phone in the room did not ring so by that i did not receive important calls from parents for one whole day because of this and i did not get a new phone till following day. the third incident was the maid never left towels on of the days we were there and they did not bring them until after we phoned them like three or four times. the fourth incident was that maid did not make up the room one day until 3 PM and we had to call house keeping again like 4 times before they responded. the fifth incident was that we called on two different days for a wake up call and we never got any of them. in conclusion your service at your hotel the we received does stand up a 5 star hotel status. i would never stay at this resort again nor would i recommend it to family or friends. we got better service at our hotel that we stayed at last year which was iberostar Dominica. i cannot believe this service after i paid so much money for this vacation it was not worth it at all

kristine lordo

[PuertoRican2]

Originally Posted by kristine2378

Dear Marcos
i just returned from my 7 days at paradisus. my boyfriend and I were very excited to be staying at our first 5 star hotel in punta cana. this was our second time in punta cana. we very unhappy with the service at the paradisus. we had a total of 5 incidents that disappointed was at your hotel. the 5 incidents are as follow: the first night we had a link from window because of rain. the water was all in front of our bed. we called front desk like two or three times and it took them about an hour and half to respond. the only way the mess got cleaned up was by the maid who was passing by. so technically the front desk never sent anyone to the room. the second incident was the phone in the room did not ring so by that i did not receive important calls from parents for one whole day because of this and i did not get a new phone till following day. the third incident was the maid never left towels on of the days we were there and they did not bring them until after we phoned them like three or four times. the fourth incident was that maid did not make up the room one day until 3 PM and we had to call house keeping again like 4 times before they responded. the fifth incident was that we called on two different days for a wake up call and we never got any of them. in conclusion your service at your hotel the we received does stand up a 5 star hotel status. i would never stay at this resort again nor would i recommend it to family or friends. we got better service at our hotel that we stayed at last year which was iberostar Dominica. i cannot believe this service after i paid so much money for this vacation it was not worth it at all

kristine lordo

Hi!
im sorry that you had such a bad experience at one of the hotels in The Dominican Republic but life is not perfect also people who are in this life are not perfect. I hope you come back some other time to the dominican republic and you could have a beter experience in that beautiful island.

[akstone1]

You should have stayed at Secrets.

[Trish35]

I am sorry you had such a bad experience there,we are going there soon... and I was wondering if you did indeed get the Royal Service.If so no wonder you were disappointed

[mattm]

Which paradisus?