rockys bar ...not impressed

[AZB]

Yeah, but are you open late? The boyfriend finishes his animation show at 11pm and then leaves at 12am for home.
AZB

[trina]

Now that's exactly the answer I expected from Marco.

Sorry to have accused you of being a sock puppet, BT. I know you had a valid complaint and had that happened to me the first time I was in an establishment that everyone raves about, I would've also been upset. Being that I have frequented Rocky's establishment for the last five(?) years and never had a complaint, I had unwarranted suspicions. I'm sorry if you felt you were attacked in the onslaught of your comments, but I guess the regulars feel quite strongly about their opinion about Rockys. This does not make your complaint or opinion less valid.

I do hope that you take Marco up on his offer.

[marliejaneca]

[PHP]Ever since a certain real estate mogul stopped coming to Rocky's, business has doubled and we are going through growing pains.[/PHP]

LMAO !!!!!!

[mamichula24]

All this talk about Rocky's. Until I started coming to this site, I'd never heard about it. With the execption of one...everyone seems to love it there. I'll have to make a point of coming down to check it out next time I'm there. Too bad I won't be there for the 4th of July...sounds like it's going to be a great time.
All this talk about Rocky's ribs is making me hungry....wash it down with a cold cuba libre...yum!

[Tony Cabrera]

Originally Posted by Rocky

I would like to say that I took blondytomato's complaint seriously, investigated it and sure enough, the cooks and a waitress (not Milka) remember the incident and did make a mistake on the meal.
There's no doubt that I would have apologized to the client and given them their meal for free, had I been there or aware of it, and I have now authorized the waitress to do just that in the future, should the situation arise.
We have generally improved the kitchen speed lately with a new system, but it failed us when blondy was here.
Ever since a certain real estate mogul stopped coming to Rocky's, business has doubled and we are going through growing pains.
We now have added more staff, despite the beginning of low season, so things should improve.
I would like very much to thank everyone for their kind words, and extend an offer to blondy to come back for an evening of free drinks & meals for her & her boyfriend.
Regards, Marco.

Hey, marco, can i go there with my wife, andpass her as being blondy, and me her boyfriend, since you offerred, meals & drinks for free, lol

[hifiman]

Come to think of it,the last time I there you ran out of ribs. Can I get them on the house next time as well

[Rocky]

Drinks and ribs are on the house for everybody who can make it in time for yesterday.

[HOWMAR]

Originally Posted by Rocky

Drinks and ribs are on the house for everybody who can make it in time for yesterday.

I left an open tab from yesterday, please take care of it. Thanks.

[Malibook]

Originally Posted by Rocky

I would like to say that I took blondytomato's complaint seriously, investigated it and sure enough, the cooks and a waitress (not Milka) remember the incident and did make a mistake on the meal.
There's no doubt that I would have apologized to the client and given them their meal for free, had I been there or aware of it, and I have now authorized the waitress to do just that in the future, should the situation arise.
We have generally improved the kitchen speed lately with a new system, but it failed us when blondy was here.
Ever since a certain real estate mogul stopped coming to Rocky's, business has doubled and we are going through growing pains.
We now have added more staff, despite the beginning of low season, so things should improve.
I would like very much to thank everyone for their kind words, and extend an offer to blondy to come back for an evening of free drinks & meals for her & her boyfriend.
Regards, Marco.

Now that is excellent customer service!!

Originally Posted by FireGuy

In the DR...

even at Rocky's...

jejeje - good one.

Gregg

P.S. - I know you were serious; but come on now.

[miguel]

Originally Posted by Rocky

I would like to say that I took blondytomato's complaint seriously, investigated it and sure enough, the cooks and a waitress (not Milka) remember the incident and did make a mistake on the meal.
There's no doubt that I would have apologized to the client and given them their meal for free, had I been there or aware of it, and I have now authorized the waitress to do just that in the future, should the situation arise.
We have generally improved the kitchen speed lately with a new system, but it failed us when blondy was here.
Ever since a certain real estate mogul stopped coming to Rocky's, business has doubled and we are going through growing pains.
We now have added more staff, despite the beginning of low season, so things should improve.
I would like very much to thank everyone for their kind words, and extend an offer to blondy to come back for an evening of free drinks & meals for her & her boyfriend.
Regards, Marco.

Marco, the last time I was at Rocky's, one of the girls gave me a plate of ribs instead of the burger that I ordered. She was also late.

Can you make me an "offer I can't refuse"?.