Bahia Principe Punta Cana
I will try to make this as brief as possible
I just got back from my second trip to the Bahia Principe PC, the first trip was February this year. We stayed in the Gold Club both trips.
I can’t believe how much abuse a resort can take in 5 months. The grounds and the food have stayed the same. The main pool has many tiles missing, and people where getting cuts on their feet, one of the other pools was under construction, (the main will be repaired July 15th), there is a lot of garbage around the pool and on the beach, I don’t know if they are on summer staff rotation or if there is such a thing, but the pool and beach area were quite dirty, and it was disappointing after having such pristine areas in February.
We had 4 people in our room (2 adults and 2 children). For 4 days we did not have enough towels. We would phone in and request additional, and no one would come. We also were without bottled water for a couple of days and the mini fridge was never topped up all week. We had to “steal” the towels from the bags that were placed outside in the morning, or we wouldn’t get any. When we were there in February, there were fresh flowers placed around the swans made out of towels daily, we didn’t get it once. We were tipping daily, then decided not to bother any more. There were only 2 towels left in our room for the beach, and every day we went to the towel hut to ask for extra’s we would get the same story, they should be left in your room. Thank God I knew the girl working there.
My son got sick on our second last day, and we needed extra towels and Kleenex, finally someone showed up 2 hours later. Maybe because someone got sick, it justified the need for the towels. I called for the doctor at 7:00 am, spoke to her live, she said she would see him in 15 minutes, 2 hours later, still no show. Thank God she didn’t come, (I've heard about the costs, but didn't are because my son was miserable). On my last trip there, one of my coworkers paid $250.00 US. I had some friends make me some concoction at the bar, that took care of the problem for free!
The shows at night were better than February, the animation team did a good job of keeping people busy, but also left you alone if you were not interested in participating.
The service from the Gold Club as abysmal. The people that worked in the Gold Club were rude and were really not willing to help or accommodate. There were notes placed on my file as to who I was and why I was there, but it didn’t seem to matter to them. I was supposed to have the safe for free, late check out, and of course the gift bag with the shirts, fruit basket etc…. there was none of that, and I had to pay for the other stuff (it wasn't the cost, it was the principal). There was one gentleman who worked in the club when I was there in Feb, and he was the only one who was willing to help. I left him with the parting message that they had just lost out on a large amount of business for next year, (65 people) he reported it to his manager, but didn’t hear anything about it.
I’m not sure if the service was the way it was because of the low season, or perhaps there is more competition in the area, regardless, when paying good money for a vacation, in a so called 5 star resort, you expect the service. I will not return to the Bahia, it’s a shame they would let it run down like that. When we return in February next year, we’ll be going to another resort.
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