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Originally Posted by anggallie
Could you please keep posting any Secrets info you recieve as we are planned to arrive Oct 9th and becoming very anxious. 10th Anniversary celebration!!!
Thanks a bunch
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We just got back this evening from Secrets, and the resort won't be usable for quite some time. My husband spoke to the GM during the evac and he said it would be at least a month before they would have guests back. Even if it is open for 10/2 there is no way it will be 100%. However, its an awesome resort and the staff is second to none. When you do get to go you will not be disappointed.
P.S. More than likely, you will read negative reviews over the next few days attempting to slam the resort/staff. Keep in mind, because of the situation, there was no power or running water for 3 days. People certainly were concerned and somewhat scared. Could management have been more organized or prepared (with an evacuation plan, etc), yes. The staff however deserves tremendous credit. These people knew nothing about the fate of there own families but continued to be positive and helpful to the guests. One of many examples I can provide. . . . in the midst of the eye, which brought 45 minutes of calm before the other side of the eyewall passed through, the guests were getting their breakfast, and supplies for the day (fruit, yogurt, and paper necesseties). As my husband and I were preparing to eat, a staff member stopped us, set up a table with a tablecloth, pulled out my chair for me to sit, and opened our bottles of soda for us.
With great thanks to the Dominican Army, ALL guests were safely transported by helicopter (3 to 4 choppers at a time) to a more safe area with food, water, and facilities.
Hope this helps!!
(10)
secrets excellence
