Q: How do I buy a phone card. How many calls can I make?
A: You can buy a phone card practically on every corner. Literally. They are sold by street vendors at major intersections and in pretty much every store, pharmacy and supermarket in town. There is a convenience store right in front of the apartment building that sells calling cards. They are sold for 30, 50, 100, and 300 pesos and the quantity of minutes that you get depend on the price of the card. Typically you will get 3 minutes for calls within the US and 10 for long distance and calls to mobile phones within the Dominican Rep. with a 30-peso card.

Q: How far is it to the Colonial Zone and other important sites?
A: It is 30 minutes by car. Malecón: 20-minute drive. Las Americas International Airport: 45 - 60-minute drive.
Herrera Airport: 20-minute drive. Boca Chica: 60 - 85-minute drive Santiago: 2-hr drive.

Q: Where can I work out?
A: You will find the Mirador Sur Park two street south of the apartment. There you will find La Avenida de la Salud (Health Avenue) where hundreds of residents of Santo Domingo jog, run, walk, bike and skate-board in a 4-lane wide, 3-mile long avenue with a sea-view that is closed to traffic in the morning and evenings.

Q: How about cleaning?
A: Our maid cleans every Tuesday and Saturday at 10:00 AM. You don't need to be in the apartment since we provide her with keys. After every guest leaves we do a more extensive, in-depth cleaning to assure that every guest arrives to find the place spotless.

Q: Are linens provided at no extra cost?
A: Yes. We provide two sets of bedclothes for every bed. They are changed every time the maid cleans.

Q: Are utilities included in the rental price?
A: Yes. Electricity, water, maintenance, cable-TV and internet are included in the rental price.

Q: How safe is this place?
A: The apartment is located in one of the best, safest neighborhoods in town. There is a police station within 200 meters. Only the administrator and you will have keys. The maid will use the administrator's key to enter for cleaning and will return it to her at the end. There is a safe in the apartment that we request you use to store your important documents and money. We are not responsible for valuables left in the apartment, however, we assure you that the chances of mishappenings are almost nonexistent.

Q: What happens if we have a problem during our stay?
A: We will provide you with our phone number (we are located in the same neighborhood) and you can contact us and we will assist you in solving the problem in a satisfactory manner.

Q: Do we really need a car?
A: Not necessarily. You can travel within the city using the city cabs. They are on call 24/7 and we will provide you with a list of reputable taxi companies that you may call.

Q: Is the kitchen fully equipped?
A: Yes, and it has been recently re-furnished. There is a medium-size fridge, dishwasher, range hood, stove, microwave, kitchen utensils, pots, pans, serving plates, complete china set for 4, cutlery, placemats, tablecloths and napkins, espresso coffee maker, eating utensils, glasses and cups, cutting boards, cleaning utensils, etc.

Q: Is there a washing machine and a dryer?
A: Yes. There is a sink in the laundry room and a small washing machine with spin-dry. The washing machine, however, is not connected to the electric backup system, so its use may depend on availability of electricity from the grid. There is also a line in the laundry room for hanging.

Q: How about ironing?
A: We do not provide an iron and we do request that you do not use one in the apartment. You can take your clothes to the nearest dry cleaning service for ironing, they offer 1-hour service.

Q: Is it safe to drink water from the tap?
A: We encourage you not to do it. We provide you with bottled, potable water for drinking and cooking.

Q: Where can I buy food?
A: There is a supermarket, a convenience store and organic produce market within a few meters, you will find pretty much anything that you need. If due to dietary restrictions you require specialty items, please consult us. We will try our best to find out where you can purchase it. We can also buy it for you before you arrive and you will cover the cost plus US$10.00 for the errand.

Q: What if I don't want to cook?
A: It couldn't be easier. There are many restaurants within walking distance with a variety of choices of food and prices. There are also many restaurants that deliver in this area. We will provide you with a helpful guide that includes restaurants in the area, menus and telephone numbers of the ones that deliver.

Q: What time can I arrive and leave?
A: Mon-Fri between 9.00 a.m. and 8.00 p.m. Departure: Sat-Sun between 8.00 a.m. and 1.00 p.m. Arrival time must be agreed at least 72 hrs. prior to arrival. We may be able to accommodate you if you must arrive or leave outside these times but you must notify us with at least a week in advance.

Q: Can I access the internet?
A: Yes, we offer Cable internet connection. Upon request you will receive the equipment and software necessary to connect using your own laptop. We will assist you if necessary.

Q: Are there any TV channels in English?
A: Yes. Our cable-TV provider carries the major American TV networks as well as German, British, French and Italian channels (besides a wealth of Spanish channels).

Q: What happens when I arrive?
A: We will meet at the apartment at the agreed time if you have chosen to travel from the airport by your own means.
You will receive the keys to the apartment, a brief summary of what you will find and how things work, check and sign the inventory of materials and furniture, receive a guide to restaurants and businesses in the area, a city map, a list of taxi companies that you may call and other helpful information.

Q: I want to rent the apartment, how do I do it?
A: Easy click here to book!

1. Fill out our information request form. We will ask you when you plan to arrive and leave and contact details.
2. We will advice you if we can take the reservation at the dates you indicated, send you a quote and instructions on how to make your payment.
3. Pay the booking deposit and your reservation will be set.

Q: What are the rental conditions?
A: Please read this.