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Riu Mambo

Rating: Below average Phone: Website:
Location: North Coast Fax: E-Mail:
City: Puerto Plata Contact: Value for money: Below average
Food: Above average Decor: Average Service: Horrible
Comments:
May 2008
I just returned from a trip to the Dominican Republic. I have been there several times before, and have always had a wonderful time. This time we decided to stay at the RIU Mambo, which is located outside of Puerto Plata. It was a big mistake.


The following were problems we encountered:

They require a $10 deposit if you want a second room key.
Room keys have the room number on them, which is a security hazard.
The rooms do not have wash cloths.
The rooms do not have irons or ironing boards. You can borrow an iron (but not a board) from the front desk for a $20 deposit.
There is no hair dryer in the room.
There is nowhere in the bathroom to hang wet towels.
There is no light or candle on the balcony.
The television reception is terrible.
The location was not to our liking. If you leave the grounds, there is no place you can get to on foot.
My swimsuit was taken from the room with the towels. I was told to come back to the front desk several times, and I never did get the suit back. They did show me other suits that were in the laundry, which makes me wonder how often this happens.
The shows were terrible.
The scuba facility was second rate.

I will be going back to the North Coast of the DR next year. I will never again stay at a RIU property.
Author E-Mail: [email protected] Review date: 09/11/2008

 

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