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Riu bachata

Rating: Below average Phone: Website:
Location: East Coast Fax: E-Mail:
City: New York Contact: Value for money: Average
Food: Average Decor: Average Service: Average
Comments:
This was my fourth time coming to riu bachata.I was very disappointed.there was not of selection when it comes down to food.alot of food that was served was cold and not cooked properly.there was not enough waiters to take care of people during food service.lets move on to the rooms,the beds was horrible.I traveled with 9 people and I complained about the beds.the repair men came and place a 4*4under the bed.wow!what a repair.moving on to customer service.it totally sucked.I complained to customer service about certain issue I had.talking to customer service was like talking to a three year old.nothing got done.the customer service rep seemed like he placed more attention to people of his race (German) other than treating everyone equally the same.no matter what race your from.to make my 10 day vacation stay short,I had the worst experience ever.I choose to come to rue bachata because my last three stays was great.this fourth time was awful.it's a shame how the quality of service that riu bachata represented has greatly declined.I know times are hard all over ther world but when it comes down to catering to people and there needs,nothing should be sacrificed.I hope some reps from riu bachata actually take a look at these comments and take proper action to clean up riu bachata bad reputation.I paid lots of money to stay at riu bachata,but it seemed like I just wasted my time and money. If I ever Go back, it will be only to visit the midnight bar crew.they tried very hard to make us forget about our bad experience.the midnight bar crew treated everyone with much respect.
Author E-Mail: [email protected] Review date: 08/26/2010

 

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