Page 1 of 17 12311 ... LastLast
Results 1 to 10 of 168

Thread: Playero Sosua...bad experience

  1. #1
    Regular
    Join Date
    Aug 2011
    Posts
    38
    Post Thanks / Like

    Default Playero Sosua...bad experience

    Today me, my fiancee and her 5 y.o. son went to playero to buy some stuff.
    Everything was fine until we went to the cash desk to pay.
    Suddenly a man of the stuff gave a ticket with a barcode to the woman, she scans it, and something appeared on the monitor.
    So I asked, what is it? What are you charging me for?
    And from behind the same guy tells me that the kid dropped a little bottle of oregano and broke it, and because the company does not accept devoluciones i had to pay it. 80 peso. I began to argue, especially because no one told us anything until we went to pay. They kept saying this was their policy, i asked to talk with the security to get things explained but nothing. I could have done a mess but in the end i chose the easy way, payed the 80 pesos and went home...
    where i went even more mad when i realized that in the bags was missing the big bygon for the mosquitos of 300 pico pesos that was the only thing we really needed! And guess..yes we payed it because it's in the receipt. Probably when we were busy talking with the man of the stuff the guy that helps put groceries in the bags "forgot it". What a strange coincidence!

  2. #2
    Bronze
    Join Date
    Feb 2012
    Posts
    1,269
    Post Thanks / Like

    Default

    I also avoid this supermarket at ALL costs, take the 15min drive to Puerto Plata La Sirena if at all possible. This company is overppriced and also rips off local produce vendors with funny tactics. There is rumor of a Sirena in the works in Sosua and this has all of us ecstatic.

  3. Likes Rattus_Rattus, waytogo liked this post
  4. #3
    Bronze
    Join Date
    Jun 2012
    Posts
    779
    Post Thanks / Like

    Default

    I'm sure if you go back they will have it.......

    I check some prices at la sirena, and playero is better on quite a few, including fresh veg and juices.

  5. #4
    Bronze
    Join Date
    Aug 2007
    Posts
    1,452
    Post Thanks / Like

    Default

    Sorry about your experience. I am sure it upset your night. However, I believe this is unusual for Playero. A couple of years ago, this type of story was common, but the owner, recently, has made a sincere effort to respect his customers and give them the best service possible.

    So, when the child broke the bottle of oregano, did you not apologize and offer to pay for it? Wouldn't that be the right thing to do?

    I would tend to believe that because of the confusion at the register, things also got mixed up with the bag boy. Did you go back to retrieve the items?

    Several people on dr1 speak critically of Playero. However, I am not one of them. I believe Playero is one North Coast business that truly tries to continue to improve and provide what their customers want.

    When I first moved here, I traveled over the mountain to Santiago every 3 weeks to purchase what was not available in Sosua. Then, when La Sirena opened, I found myself traveling to Puerto Plata to purchase those items. Now, Playero stocks all that I need. Prices may be a bit more, but I am saving much more than the higher prices in gas.

    I hope you got your bad experience off your chest and you are able to give Playero a second chance in the future.

    Lindsey

  6. #5
    Regular
    Join Date
    May 2012
    Posts
    33
    Post Thanks / Like

    Default

    I have been to Playero on a few occassions and never nioted any problems. When in Sosua such as I will be for two weeks nearthe end of August it will still be a place I will go to. It is good to see that someone can posts something positive like the above post

  7. #6
    Bronze
    Join Date
    Dec 2007
    Posts
    521
    Post Thanks / Like

    Default

    Same thing happened to me once on the spice rack at Playeros but I pulled one bottle out and the the fell out of the slot the security guy was there and saw it and I asked him if he could get me a broom to clean it up and he said do not worry about it. When I got to check out he bought he broken bottle up and was wanted me to pay I told him in spanish you saw what happened it was not my fault I am not paying for it.One of the managers came over saw it was me he knows I spend money there and said dont worry about it.I also dislike how the security follows me around and just looks at people hard, I know the security is needed but it gets a little old security following me around when I got a shopping basket full of product I mean do you think a person spending 5000 or more peso would steal something ?? Anyway I have since been doing most of my shopping a Janets prices are cheaper the staff are more friendly and helpful.Just my opinion I am not talking bad about Playeros I think they are good as well i just get tired of being looked at like a criminal when I shop there !

  8. Likes curlando, windeguy liked this post
  9. #7
    SKY
    SKY is online now
    Gold
    Join Date
    Apr 2004
    Posts
    5,191
    Post Thanks / Like

    Default

    The problem with Playero is that it is Dominican owned and Dominican run. Enough said..............

  10. Likes Dandman, DRob, rsg, curlando, mido and 3 others liked this post
    Dislikes DRob disliked this post
  11. #8
    Regular
    Join Date
    Aug 2011
    Posts
    38
    Post Thanks / Like

    Default

    of course i would have offer to pay if i saw what happened or at least talked with the security guy. He had to find us, we were not far from the kid for sure and tell us what happened. And not wait until we were already paying, with people behind us getting rid of waiting in the line...everyone knows that in these moments you just want to let them go and pay.
    And i did not go back to playero because i am sure they would have thought i did on purpose telling that someone stole my baygon..can you imagine?

  12. #9
    Bronze
    Join Date
    Jun 2012
    Posts
    779
    Post Thanks / Like

    Default

    its just a shop, I have been using them for about six years and never had any problems there...I find them friendly and helpful. prices ok. other than not being able to find the refried beans when they expanded recently......

    I dont really like to read all the bashing. at least not by non-locals.

  13. Likes Conchman liked this post
  14. #10
    Off Topic - Moderator
    Join Date
    Apr 2009
    Posts
    4,788
    Post Thanks / Like

    Default

    Quote Originally Posted by davetuna View Post
    I don't really like to read all the bashing, at least not by non-locals.
    So, if you're a tourist and you feel like you've been mistreated..........
    They should just shut up....................why......

    B in Santiago

  15. Likes curlando, windeguy liked this post
Page 1 of 17 12311 ... LastLast

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •