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La jaragua hotel y casino

Rating: Below average Phone: Website:
Location: Santo Domingo Fax: E-Mail:
City: santo domingo Contact: Value for money: Horrible
Food: Above average Decor: Above average Service: Horrible
Comments:
The reception desk service was horrible here. The front desk man lied to me and told me that my room wasn't paid for when I know that it was. He wanted credit card information from me or he said I had to give hin 267.oo/ cash in american dollars

this person was so rude I couldnt believe it!! You go on vacation to have a good time not to be lied to and harassed! I was so hurt and upset I didnt leave my room for the whole day!! I checked out as soon as possible the next day. Why do hotels always want your credit card information even if you've already paid in advance? What do they think that we're going to do to the room? I think they should only request the information from people with children

My room was so far away from the action I couldnt believe it! I had to walk almost 2 city blocks to get to my room
Author E-Mail: [email protected] Review date: 09/1/2002

 

Comments

Maybe you used a travel agency that had no credit with the hotel. Yes, you might have paid in advance, but if the money does not get to the hotel, then your stay is not paid for. Credit cards are to make sure you do not walk out without paying your bill.
Relax little more, and enjoy the good things in life.
Author: Diego Posted at 18:21 07/7/2003
My husband, 20 year old daughter and I stayed at the Jaragua and had a wonderful time. The staff couldn't have been more pleasant and the food was good. The garden area is the oldest part of the hotel and it's very pretty and very close to the Avenida Independencia, which takes you to a great typical restaurant and from where you can walk to shopping and also to the colonial city. We stayed at the tower facing the Caribbean, which is newer. It was my daughter's first time and she loved it all. Husband and I had been there a few years back and found it more up to date with all possible amenities. We have traveled all over the world and believe that the attitude you project to others is what you receive in return. A "buenos dias" and "gracias" go a very long way.
Author: Adria Posted at 0:01 07/7/2003
I had an excellent experience with the front desk staff. They were very helpful. I frequent Marriott hotels worldwide. This one maintains the quality expected. Request for a credit card should be expected and will make it easier to purchase food or beverage from the restraunt, sports bar, or poolside bar. The walk can be expected for a garden room. There is also a 10 story tower that is only five paces from the front desk.
Author: Dan Posted at 9:29 02/22/2003

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